Rides to the places in your plan.
One-on-one rides to work, classes, community activities and errands. Paid from your DDD budget through Acumen. No cost to you for approved rides.
- Accepting new riders
- All 21 NJ counties
- Reply within 1 business day
Can I use Neighbor Ride?
You can if all five of these are true.
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You live in New JerseyAny of the 21 counties.
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You get DDD servicesThrough the Supports Program or Community Care Program.
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Transportation is in your planOr your Support Coordinator can add it.
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You're enrolled with Acumen for Vendor servicesAcumen Fiscal Agent handles payment. Your Support Coordinator can help you enroll.
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The trip is for a goal in your planWork, a class, a community activity or an errand. Not medical visits.
All five true? Here's what to do next.
Ask your Support Coordinator to add Neighbor Ride for Transportation. Not sure? Call us and we'll walk you through it.
Rides that help you take part in your community
Ride to the places written in your plan and back home. Each trip is just for you, door to door.
Work & job training
- Your job
- Job interviews
- Career planning
Classes & activities
- Community classes and clubs
- Gym, worship, volunteering
- Museums and cultural events
Errands & community resources
- Grocery and shopping trips
- The library or bank
- Other places your plan lists
Rides we can't provide
- Doctor and medical visits. Use NJ Medicaid's non-emergency medical transportation benefit. Your Support Coordinator can set it up.
- Day program rides. Your day program provider handles these.
- Rides already included in another service. For example, a service whose rate includes transportation.
- Emergencies. Call 911.
Five steps to your first ride
Your Support Coordinator can help with each step. Here's what happens and who does it.
- You and your Support Coordinator
Ask for rides
Tell your Support Coordinator where you need to go. They add Transportation to your plan with Neighbor Ride as your provider.
- You or your representative
Enroll with Acumen
Enroll with Acumen Fiscal Agent for Vendor services and add a vendor agreement to work with Neighbor Ride.
- Your Support Coordinator and DDD
Get DDD approval
Your Support Coordinator adds Transportation to your ISP through a service request, and DDD approves the service.
- Neighbor Ride
We finish setup with Acumen
We work with Acumen to make sure you're set up completely.
- Neighbor Ride
Join our Uber account
We add you to our Uber business account. Then you book rides in the Uber app like you normally would.
You book your own rides. Once you're set up, you order rides in the Uber app the same way you would with any other payment method. Neighbor Ride is the payment account. You need to be able to book and take rides on your own, or have someone who can help you.
After I start, do I need to do anything?
Yes. One task each week keeps your rides going.
- Every week, we bill your completed ridesWe enter them in the Acumen portal.
- You review and approve the entriesApprove them in Acumen's DCI portal, on Acumen's schedule. This keeps your service going.
- We can remind youFor your convenience, we can send calendar invites for Acumen's approval schedule, with automatic alerts.
Adding Neighbor Ride to an ISP
Everything you need for the plan line and the Single Passenger request.
How to request it
- Add A0090HI in iRecord and upload the Single Passenger Transportation Request. DDD reviews the reasonable & customary rate before use.
- Tie each destination to an ISP outcome identified through the NJ CAT and PCPT.
- Send us the Service Detail Report once the ISP is approved and the prior authorization reaches Acumen.
Limits to keep in mind
- 150 miles one way maximum per trip.
- No billing where transportation is built into the rate, such as Individual Supports daily rate or Day Habilitation within its catchment area.
- No overlapping services unless Appendix K allows it and the need is documented and prior authorized in the ISP.
- Weekly billing. Completed rides plus our 20% service fee, invoiced weekly through Acumen. The rate in the Single Passenger Transportation Request should reflect this total.
- The individual chooses their provider. We never offer or accept referral fees, gifts or incentives.
- Service
- Transportation – Single Passenger
- Procedure code
A0090HI- Unit
- Mile
- Rate
- Reasonable & customary, approved by DDD. Includes our 20% service fee.
Based on the DDD Supports Program Policies & Procedures Manual v10.0.1 (September 2025), Section 17.21, and the matching Community Care Program section. The policy manuals are the final word.
Our promises to you
Your choice comes first
You can pick any approved provider and switch at any time through your Support Coordinator.
No gifts or giveaways
We never offer free rides, gift cards or rewards, and never pay for referrals.
Your information stays private
We collect only what we need to schedule and bill rides, and protect it under HIPAA.
Honest billing
We bill only for completed rides, with a log for every trip. Our service fee is 20% of each week's completed rides and is added to that week's total.
Common questions
About your rides
How do I book a ride?
You order your own rides in the Uber app, just like you would with any other payment method. Neighbor Ride is your payment account. You need to be able to book and take rides on your own, or have someone who can help you.
What kind of car picks me up?
Whatever ride type you choose in the Uber app. The app shows you the driver and car before pickup.
I use a wheelchair. Can you take me?
Uber offers wheelchair-accessible rides, but they depend on availability in your area. Some wheelchairs may not fit, and sometimes no accessible vehicle is available. Booking an accessible ride is up to you in the Uber app.
Cost and rules
Do I pay anything?
No. Approved rides are paid from your DDD budget through Acumen. We never ask you to pay out of pocket for a ride in your plan. You are still responsible for approving the billing entries in Acumen's DCI portal to keep your service going.
Can you take me to the doctor?
No. Medical trips go through NJ Medicaid's non-emergency medical transportation benefit. Your Support Coordinator can help you book one.
Can you take me to my day program?
No. Day program rides are handled by your day program provider.
Ask us about rides
Riders, families and Support Coordinators are welcome to send a message, call or email. We reply within one business day.
Message sent
Please don't email Medicaid numbers, diagnoses or other health details. We'll collect what we need by phone.